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Examining holistic customer experiences in social media communities and its effects on consumer behaviour: an application in the public health sector

- Alzahrani , Mohammed Saeed J

The role of cocreation and dynamic capabilities in service provision and performance: a configurational study

- Wilden, R., Gudergan, S., Akaka, M. A., Averdung, A., Teichert, T.

The role of empathy in the service experience

- Tan, Adrian Heng Tsai, Muskat, Birgit, Johns, Raechel

User experience sharing: understanding customer initiation of value co-creation in online communities

- Chen, Tom, Drennan, Judy, Andrews, Lynda, Hollebeek, Linda D.

The evolution and prospects of service-dominant logic: an investigation of past, present, and future research

- Wilden, Ralf, Akaka, Melissa Archpru, Karpen, Ingo O., Hohberger, Jan

A mixed method study for examining customer participation in value co creation: applying service dominant logic to the provision of living support services to day care oncology patients in Pakistan

- Rehman, Muqqadas

Embracing a service-dominant logic within the supply chain

- Keating, Bryon, Coltman, Tim, Kriz, Anton

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